Excellence
Propelling growth goes hand in hand with improving efficiency.
We're a TM Forum Ready for ODA & Open API Gold certified BSS vendor,
offering composable modules to build your open digital architecture.
One great experience, not many mediocre ones.
Unified product catalog
One great experience, not many mediocre ones.
A unified product catalog enables efficient sharing, communication and management of product, service & price data through a unified system. Data consistency & an intuitive interface allow for quick and agile development of new offerings, better oversight & easy collaboration between teams.
This shortens time to market, allows the best ideas to surface and is vital in the creation of a consistently great customer experience.
Customer first.
360 Customer / Inventory
Customer first.
360 Customer / Inventory is a customer & product inventory management system, designed and engineered for communications service providers. It is a single point of truth for customer data, billing account data, and subscription data.
Thanks to its generic design and reliance on open standards, 360 Customer / Inventory easily accommodates various products and services: from traditional telecom services to modern 5G & cloud-based ICT services and industry-specific vertical solutions delivered by either CSP or its ecosystem partners.
Complex offerings, simple quotes.
CPQ
Complex offerings, simple quotes.
Configure, price & quote is a flexible, scalable, and extensible pricing and ordering system that enables communication service providers to offer their customers a variety of products, services, and manage their quotes.
Marand's CPQ helps your teams:
- Establish intelligent processes,
- Efficiently manage complex product offerings,
- Eliminate quote errors,
- Generate quotes instantly,
- Improve business insights,
- & Drive revenue growth
Great relationships start with great communication.
CRM
Great relationships start with great communication.
Mutual understanding and empathy are the foundation upon which brand-customer relationships are built.
Such relationships lead to loyal, engaged customers and followers, which not only buy more products but can become ambassadors to their friends and family. This is only achievable through great communication.
Marand’s CRM is a solution built from the ground up to be the best CRM for telecommunication service providers.
Timely and accurate billing is fundamental.
Multiservice enterprise billing
Timely and accurate billing is fundamental.
Timely, accurate & secure billing is expected. Data complexity, customer-specific offers as well as sheer volume make this a daunting task for today’s CSP’s.
Marand’s Multiservice enterprise billing platform (MEB) is tailored to address these industry-specific problems perfectly. It provides a robust foundation upon which our clients can build.
Decades of outstanding service.
Custom software solutions
Decades of outstanding service.
Sometimes your needs are specific. Our professional services teams are ready to help you take on those challenges.
We conduct a comprehensive analysis of the business problem with the customer. Our agile methodology ensures customer's involvement in the development process, shortens development cycles and allows for fast & frequent delivery of high quality software modules.
Out professionals are Java, Oracle, Scrum & Prince2 certified.
It's those unexpected moments, which truly delight.
Artificial intelligence
It's those unexpected moments, which truly delight.
Today's world moves at the speed of light, with moments of opportunity quickly passing by. Predicting when these moments will happen and how to address them allows key actions to be taken. Marand enables this through a multi-stage approach, built upon the foundations of AI & machine learning.
Churn prediction – First an analysis of existing customers & a prediction of churn probability is done with our churn prediction model.
Recommendation system – Next, an analysis of behavior & purchasing patterns allows for the construction of tailored offerings, which best address customers needs.
Decades of outstanding service.
Custom software solutions
Decades of outstanding service.
Sometimes your needs are specific. Our professional services teams are ready to help you take on those challenges.
We conduct a comprehensive analysis of the business problem with the customer. Our agile methodology ensures customer's involvement in the development process, shortens development cycles and allows for fast & frequent delivery of high quality software modules.
Out professionals are Java, Oracle, Scrum & Prince2 certified.
It's those unexpected moments, which truly delight.
Artificial intelligence
It's those unexpected moments, which truly delight.
Today's world moves at the speed of light, with moments of opportunity quickly passing by. Predicting when these moments will happen and how to address them allows key actions to be taken. Marand enables this through a multi-stage approach, built upon the foundations of AI & machine learning.
Churn prediction – First an analysis of existing customers & a prediction of churn probability is done with our churn prediction model.
Recommendation system – Next, an analysis of behavior & purchasing patterns allows for the construction of tailored offerings, which best address customers needs.
Telecommunications
Profit margins are under pressure & churn is a near guarentee due to external forces such as high competition, market liberalization & the challenges of 5G. Telecommunications service providers must answer these challenges with efficient business processes & a better customer experience. This is where Marand comes in.
- We have over two decades of experience with digital business transformation & the creation of enteprise business support systems (BSS) for telecommunication providers;
- We use artificial intelligence & machine learning methods to improve business eficiency & customer experience;
- We offer a complete billing solution for telecommunication service providers. The system covers the complete end-to-end billing value stream: from billable events captured at the telecom network, through charging (rating), billing, invoicing, to integration with an account receivables and data warehouse;
Finance & insurance
As consumers begin to expect more than satisfactory services, customer experience has become a key battleground, within which customer choice is determined. Marand offers solutions that become the foundational building blocks of a new digital experience & business model, thus enabling necessary digital transformation, which rises above the current banking & insurance business models, that until recently, have been merely comprised of transactions & policy sales.
Marand's decades long experience in digital business transformation has enabled us to create & offer solutions, tailor made for finance & insurance companies, which become the foundation upon which, new digital business models are built, and through which customer experience is improved in the following areas:
- Business partner data management;
- Customer experience (CX) research & management;
- Providing key business support systems;
- Custom application development;
- Backend system upgrades & maintenance;
- A product & sales data management platform for the entire business system & partner ecosystem.
Energy & utilities
The uninterrupted supply of electricity, gas, sanitary hot water & heat from a city heating plant, clean drinking water & municipal waste disposal, play important roles in everyday life.
Marand offers IT solutions for service providers & distributed network service providers (DNSP). Our solutions enable efficient:
- Business partner data management;
- Connection of consumption points through a spatial unit management & technical collections module;
- Remote metering & IoT platform support;
- Periodic, one-time or consumption based billing, fully controlled by the product catalog;
- AI Consumption prediction & early churn detection;
Logistics & transportation
Global trends are affecting transport and logistics providers, offering new opportunities for growth. Trendsetters will rise above their competition on the basis of factors such as guidance, fulfillment of service-level contracts, environmental friendliness and additional factors that determine the needs for moving and storing cargo. Logistics & transport companies must remain aware of these trends and adjust their businesses accordingly.
Numerous manual logistics & transport processes have been the norm thus far. This posed a high risk for incorrect data entry and consequentially decisions based on bad data.
Marand's machine learning, AI & process automation experience will help eliminate redundant manual processes & achieve better results for your logistics services.
Retail
In retail, consumer confidence is key. To establish it, we must optimize existing processes, through a deeper understanding of customer needs & targeted offers.
Today's consumers expect to have their needs understood & met. Digital solutions, which enable greater personalization of shopping experiences, will play a key role in future retail. We must continue to build strong relationships & increase loyalty through enabling feedback, communication & brand experience touchpoints.
Marand has been a long-term digital transformation partner of future-focused retail companies for over 30 years. We’re able to help with the development and improvement of both new and existing business models through the use of digital solutions, thus increasing your competitive advantage now & in the future.
About us
Our mission is to develop modern solutions that propel business growth and ease doing business.
We're a development and change accelerator for the common good of the entire ecosystem of our stakeholders: employees and customers in Slovenia and abroad. Your leading-edge IT company.
Marand provides flexible, standard-based products & solutions for communication service providers and insurers.
In the past 20 years, Marand has successfully delivered digital transformation projects with proven business outcomes for our customers.
